Return & Refund Policy

Because our products are food items, we handle returns a little differently than a typical online store. Here's exactly how it works.

Opened Products

For hygiene and food-safety reasons, we cannot accept returns or exchanges of any jar that has been opened, unless the product is defective or was not what you ordered.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, incorrect, or with a manufacturing defect:

• Contact us within 48 hours of delivery via our Contact page or WhatsApp.
• Please include your order number and a photo of the item/packaging. This helps us resolve it faster.
• Once verified, we'll offer a replacement or a full refund, whichever you prefer.

Cancellations

You can cancel an order free of charge as long as it hasn't been dispatched yet. Once your order is out for delivery, it can no longer be cancelled; you're welcome to decline it at the door, after which the standard return process above applies if there was a genuine issue with the order.

Refunds

Approved refunds for Cash on Delivery orders are issued via bank transfer or EasyPaisa, whichever is more convenient for you. Refunds for online (EasyPaisa) payments are returned to the original payment method. Refunds are typically processed within 5-7 business days of approval.

Contact Us

If anything about your order isn't right, we want to know. Reach out via our Contact pageand we'll make it right.