Privacy Policy

Hajji Foods ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use hajjifoods.com, why we collect it, and how it's handled.

Information We Collect

• Contact and delivery details you provide at checkout: name, phone number, email (optional), and delivery address.
• Order details: items purchased, order value, and payment method selected.
• Messages you send us through the contact form, along with your name, email, and optional phone number.
• Your email address if you subscribe to our newsletter.
• Basic technical information (such as IP address) used for security purposes like rate-limiting and fraud prevention. We do not use this to track you across other websites.

How We Use Your Information

• To process, fulfil, and deliver your order.
• To contact you about your order (confirmations, delivery updates, or if we need to clarify something).
• To respond to messages sent through the contact form.
• To send occasional newsletter updates, only if you've subscribed. You can unsubscribe at any time.
• To keep the site secure and prevent abuse (e.g. spam or fraudulent orders).

Payment Information

We do not store your card or mobile wallet credentials. Cash on Delivery orders involve no online payment data at all. Where EasyPaisa is available as a payment method, payment is processed directly through EasyPaisa's own platform; we only receive confirmation of payment status, never your account credentials.

Sharing Your Information

We share the minimum information necessary with our courier partners to deliver your order (your name, phone number, and delivery address). We do not sell your personal information to third parties.

Data Retention

We keep order records for as long as reasonably necessary for accounting, customer service, and legal purposes. You can ask us to delete your contact details from our newsletter or contact records at any time.

Your Rights

You can ask us what personal information we hold about you, request corrections, or request deletion (subject to any records we're required to keep) by reaching out through our Contact page.

Cookies

We use minimal cookies/local storage, mainly to remember what's in your shopping bag between visits. We don't use invasive third-party ad-tracking cookies.

Contact Us

If you have questions about this policy or how your data is handled, please reach out via our Contact page.